Who should own the service desk tooling in an outsourced contract?
11 May 2026 Understand client and supplier models, their advantages, risks, and how to optimse for success as you navigate service desk tooling ownership decisions.
Strengthening Defence capability through digitised cryptographic asset management
08 May 2026 CGI’s Crypt-Key capability enables secure, digitised cryptographic management, giving you real-time visibility, stronger control and the confidence to operate at scale.
It’s not your people, it’s your processes: how simplifying service management reclaims productivity
27 April 2026 Your teams aren't slow – your systems are. Explore how to simplify operations, reduce tool sprawl, and unlock efficiency with fast, cost effective service management transformation.
The science fair is over: Building what’s next in banking
03 April 2026 Leading banks are moving beyond AI experiments to scale strategy-led, responsible AI that modernises operations and delivers measurable ROI.
Fuelling the future: Dynamic pricing is becoming the baseline
13 March 2026 Dynamic pricing is becoming essential for mobility and convenience retailers but must balance margin, speed and trust, from both retailer and consumer perspectives. AI helps by turning large volumes of data into repeatable pricing recommendations, enabling faster decisions without losing...
Cloud security and the shared responsibility model
13 March 2026 Think your cloud provider handles security? Not quite. Learn where their role ends, yours begins, and how to stay ahead of real cloud risk.
2026: A defining year for ISO 20022 and structured data enforcement
24 February 2026 The migration to ISO 20022 is no longer a future milestone, it is now operational reality. The more important question is no longer whether banks can send MX messages, but whether structured data has been embedded as a foundational design...
Want to see more value from your ServiceNow investment? How automation and integration unlock real outcomes
17 February 2026 Learn how automation and integration help reduce manual effort, improve visibility and unlock real business outcomes from your ServiceNow investment.
Transaction banking in 2026: Why client satisfaction no longer guarantees loyalty
12 February 2026 Transaction banking is entering a paradoxical moment. Client satisfaction has never been higher, yet client loyalty has never been weaker. Further, transaction banks are shifting from growth-driven partnerships to risk-driven diversification.